Every day we have conversations with colleagues, clients and prospects, but how often are they effective in reaching the outcome they desire? There is nothing worse than a conversation or meeting that has no direction, no outcome or is superficial. How can you lead powerful conversations that are focused, meaningful and achieve outcomes that lead to greater understanding or action? Learn the skills to navigate conversations and meetings that lead to positive outcomes and most importantly stronger relationships. Leading conversations with assertiveness while being respectful of the human beings and the relationships are skills that anyone can develop. Being able to speak up, deal with negative reactions, and respectfully say no while maintaining the relationship is critical to long term success as a leader or employee.

Key outcomes:

• • Lead conversations with assertiveness & respectful authority;
  • Develop high level active listening & deep questioning skills;
  • Discover how to speak up in a conversation & address behaviour.