Managing Conflict Resolution

Conflict occurs on a daily basis as people have different thoughts, perspectives and backgrounds when there are teams, contracts, partnerships and relationships involved. We have all been in situations where we have got the timing right or wrong when it comes to confronting conflict. It is very important to approach conflict resolution by focusing on behaviour and events, rather than personalities. Being able to assess the risk and reward of conflict resolution, acknowledge and respect differences, and create appropriate psychological safety helps to ensure conflict can be managed successfully.

Key Outcomes:

  • Learn how to identify common areas of agreement and disagreement, identify the root cause and develop a conflict plan.
  • Discover ways to deal with unresolved conflict.
  • Understand powerful communication strategies to manage successful conflict resolution.

Duration:  3hrs

Specialisation: Leading People, Client Centricity

Suitable for: All Employees

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