Art of Negotiation

Negotiating can be very challenging at times especially when there are big differences in opinion, there has been a major crisis moment and you are under time pressure. Wouldn’t it be great to reach beneficial outcomes in every discussion, deal or decision making process? The art of effective negotiation requires preparation, people skills and the power of silence. Knowing how to build trust, ask the right questions, focus on value and make it feel like their decision, are important steps to a successful negotiation. The art of negotiation requires discipline, patience and grit.

Key Outcomes:

  • Learn the 5 most important steps to effective negotiation.
  • Discover why active listening, being calm and avoiding emotional attachment are their most valuable assets when negotiating.
  • Understand why it’s important to first ask the questions to determine the what, before they speak the how.

Duration: 3hrs

Specialisation: Leading People, Client Centricity

Suitable for: All Employees

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