It takes many positive experiences for a client to build trust and loyalty, but only one bad experience for them to leave.
Clients usually leave companies because their expectations are not met, they are not treated well or what is provided isn’t relevant.
Amazing client experiences start with getting the basics right first.
We must be relevant and shift our mindsets by going beyond the transaction and solution to the relationship.
Building a connection with the person or people before we focus on the product or service we are selling is pivotal.
In this next level masterclass learn how to:
CEO & Managing Partner of Speakers Institute Corporate | High Performance Leadership Expert | International Speaker
Craig is a 10x National Champion, International coach and CEO turned high performance leadership expert, international speaker and and Inspiring Great Leaders Podcast host. He is the creator of Break The CEO Code and Atomic Pressure leadership framework and thrives on helping people become high performing leaders.
Expertise: High Performance | Leadership & Team Dynamics | Strategy | Negotiation & Relationship Management
Location: Sydney, AUSTRALIA