It takes many positive experiences for a client to build trust and loyalty, but only one bad experience for them to leave.
Clients usually leave companies because their expectations are not met, they are not treated well or what is provided isn’t relevant.
Amazing client experiences start with getting the basics right first.
We must be relevant and shift our mindsets by going beyond the transaction and solution to the relationship.
Building a connection with the person or people before we focus on the product or service we are selling is pivotal.
In this next level masterclass learn how to: