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Presenting Bad News
October 5, 2022 @ 12:00 pm - 12:30 pm
5 October, 2022 | 12-12.30pm AEST Sydney Time
Presenting Bad News
How can you present bad news without affecting the relationship?
Some people shy away from it, while others make the situation worse.
Have you noticed that some people, no matter how bad the news they deliver, always maintain the relationship?
Being able to deliver bad news in a way that doesn’t come across as a personal attack is the secret to maintaining the relationship.
So how do you do it?
In this practical session you will learn:
- The power of 3-point communication
- Why breathing is so important in delivering bad news
- How to use effective non-verbal communication to diffuse a situation
FACILITATORS
KAREN TOK
Facilitator | Business Coach | Speaker
Karen has over 20 years of B2B experience across various industries and 17 years in leadership positions. She founded an award-winning biotechnology recruitment firm, and surviving two financial recessions, grew it from seed capital of S$10K to S$10M dollar valuation at trade sale. She is passionate about peak performance.
Expertise – Business Startup & Scale up | Leadership | Team Dynamics
Location: SINGAPORE
CRAIG JOHNS
CEO & Managing Partner of Speakers Institute Corporate | High Performance Leadership Expert | Facilitator | Speaker
Craig is a 10x National Champion, International coach and CEO turned high performance leadership expert, international speaker and and Inspiring Great Leaders Podcast host. He is the creator of Break The CEO Code and Atomic Pressure leadership framework and thrives on helping people become high performing leaders.
Expertise – High Performance | Leadership & Team Dynamics | Strategy | Negotiation & Relationship Management
Location: Canberra, AUSTRALIA