Power of Effective Conversations

Every day we have conversations with colleagues, clients and prospects, but how often are they effective in reaching the outcome they desire? Employees will learn how to gain clarity on their intention of a conversation, understand what to say and how to say it, and the importance of being present. We teach your employees powerful questioning and listening skills to engage and connect at a deeper level. They will discover how to handle conflict and objections during conversations to ensure a positive outcome

Key outcomes:

  • Discover how to set their conversation intention, increase engagement and finish their conversation with an effective outcome.
  • Develop their ability to be an active listener and hold multiple viewpoints.
  • Learn what to do and what not to do during online and face-to-face conversations.

Duration: 3 Hours

Specialisation: Human Skills, Client Centricity

Suitable for: All Employees

Schedule A Discovery Call