Optimising The Client Relationship

Without clients, a company doesn’t exist. The experience a client has with your company will determine whether they will engage in repeat business and refer you to other companies. Account management is a crucial element of many managers, directors and executives roles. Your employees will learn effective communication strategies to ensure the client journey from acquisition, to nurturing, and retention is engaging and appropriate. Being able to develop key relationships and understand important lenient touchpoints are an invaluable component of great client experience.

Key outcomes:

  • Understand the important communication elements of account management.
  • Learn how to nurture relationships and develop an effective client centric journey.
  • Discover how to maximise client experiences during multiple interactions and develop your ability to acquire, nurture and retain clients, long term.

Duration: 2 days (4hrs per day)

Specialisation: Client Centricity, Presentation, Human Skills

Suitable for: Managers, Emerging Leaders, Senior Leaders, C-Suite

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